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> Home > Technical Support |
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Email Support Response guaranteed with 24 hours M-F Often within 15 minutes |
support@MindstarProds.com | |
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Live Help Desk
Chat Built-in to all the latest versions of our products. Just look under Help > Online Support in our products, and click on the button titled "Help Desk Chat". You'll be online live with one of our technicians ready to assist you. |
No screen name is necessary, automatically built-in to Cinergy | Built in to all Cinergy Products. |
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MSN Instant Messenger Monitored periodically throughout the day and on request through email support |
MSN Screen
Name: CinergyHelp@MindstarProds.com |
Get MSN
Messenger Get Messenger ID |
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Yahoo Instant Messenger Monitored periodically throughout the day and on request through email support |
Yahoo Screen Name: CinergyHelp |
Get Yahoo Messenger |
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AOL Instant Messenger Monitored periodically throughout the day and on request through email support |
AOL Screen Name: CinergyHelp |
Get AOL Messenger |
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FIRE Instant
Messenger Monitored periodically throughout the day and on request through email support |
Fire is a free multi-protocol Instant Messaging client for Mac OS X, and can access any of the above support screen names on MSN, AOL or Yahoo. | Get FIRE Messenger |
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Trillian
Instant Messenger Monitored periodically throughout the day and on request through email support |
Trillian is available as a free and retail multi-protocol Instant Messaging client for Windows, and can access any of the above support screen names. | Get Trillian Messenger |
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Telephone/Voice Mail Support Monitored throughout the business day M-F. If immediate support is needed and voice support is not immediately available at the time of your call, or if support is needed after hours or weekends, use the Email Support option. Email is checked continuously M-F and periodically during off-hours. Voice mail is answered within 24 hours M-F. |
703-404-1100 | |
Inappropriate email or instant message notices will receive no replies, and will be reported to appropriate ISP security & abuse departments. This includes messages that contain contain X-rated or sexually explicit content, or content which is abusive or discriminatory based on race, sex, religion, nationality, disability, sexual orientation or age. |
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| Upgrades to the Cinergy software are now handled through the Update Wizard / Online Updater delivered with Cinergy. If you have an older copy of Cinergy that doesn't have the Update Wizard, please download the new version. |
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